Refund policy

At PureVanity, customer satisfaction is our highest priority. We want every purchase to meet your expectations, and we proudly offer a 30-day free return and refund policy to ensure you can shop with confidence.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items should:

Be returned within the 30-day return window.
Be in good condition.
Include all original accessories and packaging whenever possible.
Not show signs of intentional damage or misuse.

2. Free Returns

We proudly provide free returns for eligible orders.

Once your return request is approved, our support team will provide complete return instructions.

Please do not send products back without contacting us first.

3. Refunds

After we receive and inspect your returned item, your refund will be processed.

Approved refunds are issued back to the original payment method.

Most refunds appear within 5–10 business days, depending on your payment provider.

4. Damaged or Incorrect Items

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

Please include:

Your order number
Photos of the product
Photos of the shipping package (if applicable)

We will arrange an appropriate solution as quickly as possible.

5. Order Cancellation

Orders may be canceled before they enter processing.

If your order has already been prepared or shipped, it cannot be canceled. However, you may still return it under our standard return policy after delivery.