Shipping policy
Thank you for choosing PureVanity. We are committed to delivering your order safely and efficiently, no matter where you are in the world.
Worldwide Free Shipping
We proudly offer FREE standard shipping worldwide on every order. No minimum purchase is required.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons or promotional events, processing times may be slightly longer. If this happens, we will keep you informed.
Estimated Delivery Time
Our standard international delivery time is:
7–14 business days
Please note that delivery estimates may vary depending on:
- Destination country
- Customs clearance
- Local postal services
- Weather conditions
- Public holidays
While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occasionally occur.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Customs & Import Duties
Most orders arrive without additional charges. However, customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
PureVanity cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us as soon as possible. Our support team will work with the shipping carrier to resolve the issue and provide an appropriate solution.
Need Assistance?
If you have any shipping questions, we're always happy to help.
Email: support@purevanity.site
Phone: +1 (250) 486-3600
Contact Information
Company Information
Store Name
PureVanity
Website
https://purevanity.site
Business Address
2854 River Rd, Keremeos, BC V0X 1N1, Canada
Phone
+1 (250) 486-3600
Customer Support
Our customer care team is dedicated to providing prompt, friendly, and professional assistance.
Whether you have questions about products, shipping, returns, or your order status, we're here to help every step of the way.
We aim to respond to all inquiries within 24 business hours.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Before Contacting Us
To help us assist you more quickly, please include:
- Your full name
- Order number
- Email used for purchase
- A detailed description of your request
Thank you for choosing PureVanity. We appreciate your trust and look forward to serving you.