Shipping policy

Thank you for choosing PureVanity. We are committed to delivering your order safely and efficiently, no matter where you are in the world.

Worldwide Free Shipping

We proudly offer FREE standard shipping worldwide on every order. No minimum purchase is required.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons or promotional events, processing times may be slightly longer. If this happens, we will keep you informed.

Estimated Delivery Time

Our standard international delivery time is:

7–14 business days

Please note that delivery estimates may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Public holidays

While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occasionally occur.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

Customs & Import Duties

Most orders arrive without additional charges. However, customers are responsible for any customs duties, taxes, or import fees required by their local authorities.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

PureVanity cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible. Our support team will work with the shipping carrier to resolve the issue and provide an appropriate solution.

Need Assistance?

If you have any shipping questions, we're always happy to help.

Email: support@purevanity.site

Phone: +1 (250) 486-3600


Contact Information

Company Information

Store Name
PureVanity

Website
https://purevanity.site

Business Address
2854 River Rd, Keremeos, BC V0X 1N1, Canada

Email
support@purevanity.site

Phone
+1 (250) 486-3600

Customer Support

Our customer care team is dedicated to providing prompt, friendly, and professional assistance.

Whether you have questions about products, shipping, returns, or your order status, we're here to help every step of the way.

We aim to respond to all inquiries within 24 business hours.

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (Pacific Time)

Before Contacting Us

To help us assist you more quickly, please include:

  • Your full name
  • Order number
  • Email used for purchase
  • A detailed description of your request

Thank you for choosing PureVanity. We appreciate your trust and look forward to serving you.